Shipping and Delivery

SHIPPING
At CHICROOM, we prioritize customer satisfaction and strive to maintain high shipping standards. However, in the event of unexpected delivery issues, we are here to assist you promptly. We recommend thoroughly inspecting your order upon delivery or pickup for any product or packaging damage and reporting it immediately to [email protected] for assistance.
 
We strive to ensure timely delivery to your destination, but factors such as distance and shipping volume may impact the exact delivery timeline. Rest assured; we are committed to providing you with the best possible shipping experience. If you have any questions or concerns regarding the shipping process, feel free to reach out to our customer service team for assistance. 
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If you prefer to pick up your new furniture from our warehouse, we offer the convenience of free warehouse pickup. Please schedule an appointment with our warehouse team, and your order will be ready within 48 business hours. If you require further assistance with the pickup, please communicate this when scheduling your appointment. To schedule for pickup please use following link:
Book Pickup Appointment

Warehouse address: #316 2999, Underhill Ave, Burnaby, V5A 3C2, BC, Canada

We ship to major cities in most Canadian provinces and have partnered with expert industry carriers to ensure your piece is delivered as quickly and smoothly as possible. If you do not see a delivery option for your address in Canada or would like to arrange delivery to the USA, please contact us at [email protected]. Our logistics team will analyze and provide cost-effective delivery options for your home.

For orders with multiple pieces, we typically ship all items together for the convenience of one-time delivery to your home. However, based on the items, we may adjust the shipping method to ensure your products arrive in the best possible condition.

Our standard delivery option includes order processing and convenient curbside delivery. Please note that shipping times may vary depending on the distance between your location and our warehouse in Burnaby, BC.

All in-stock large and heavy furniture items (large chairs, sofas, and dining tables) will be delivered by freight through our carrier partners. Our In-Home Delivery Service includes comprehensive order processing, delivery to your preferred room, assembly, and removal of packaging materials. We partner with reputable White Glove shipping companies in your city/province to ensure the highest level of service. Delivery timelines may vary based on your delivery address, especially for remote areas, which may incur additional delivery lead time and surcharges. If you anticipate a return or have any concerns about your product, please retain the packaging whenever possible to save on repacking charges.

If you are placing a large order, we may consolidate your order items to facilitate your delivery. You can contact our logistics team at [email protected] for freight consolidation options.

Please be aware that special arrangements such as warehouse holds or specific delivery requests may incur additional charges. To avoid any unexpected fees, please reach out to us at [email protected] for clarification. Once your order has left our warehouse, CHICROOM cannot be held liable for any additional costs or expenses.