Sienna 90.5″ Sofa
Sienna 3-Seater Sofa - Comfortable and Inviting
Return & Cancellation Policy
Free Returns & Exchanges at CHIC ROOM
At CHIC ROOM, we expect our customers to love our products as much as we do. However, we understand that things don’t always go as planned, so we’ve made returns and exchanges simple and stress-free.
How Our 30-Day Return Policy Works
- Free Returns & Exchanges – If you simply changed your mind, you have 7 days from delivery to return or exchange your item – completely free.
- Extended Returns – Need more time? You can still return your item within 30 days – we’ll just ask you to cover the shipping fees.
Return Conditions
To ensure a smooth return process, please make sure:
- Your item is in as-new condition and unused.
- It’s packed in the original packaging to keep it safe.
We’ll take care of the inspection once your item is returned. If there is any damage beyond what was originally approved for return or exchange, we may need to adjust the refund accordingly.
What’s Not Eligible for Return?
Some items cannot be returned or exchanged, including:
- Clearance items
- Blankets
Refund Processing
Once your returned item is received and inspected at our warehouse, refunds will be issued using your original payment method. Please allow 3–10 business days for the funds to appear in your account, depending on your bank.
How to Initiate a Return
To request a return or exchange, please:
- Email us at [email protected] or visit our Contact Us page.
- Attach a photo or video of the product.
- Briefly describe the issue and state whether you’d like a return or exchange.
After reviewing your request, we will inspect the case and get back to you as soon as possible with the next steps.
Special Cases & Exceptions
If your situation falls outside our standard policy, we’ll personally review your case and determine the best solution. Any related costs will be assessed based on the situation.
We prioritize your satisfaction and aim to make returns and exchanges as smooth as possible. If you have any questions, feel free to reach out at [email protected]
2-Year Sofa Warranty
Our warranty covers any verified manufacturing or craftsmanship defects for up to two years, starting from the date your sofa is delivered to your home.
This warranty applies only when sofas are used as intended and will be void if they have been modified in any way. It does not cover damage resulting from misuse, accidents, alterations, natural disasters (such as fire or water damage), or normal wear and tear.
Natural variations in materials are expected—wooden elements may develop slight cracks or shifts over time due to humidity changes, which will not affect the sofa’s structural integrity. If these changes occur due to improper care or lack of maintenance, they will not be covered under this warranty.
Additionally, fading, pilling, stains, cushion compression, and general wear from everyday use are considered normal and are not included in the warranty.
For warranty claims or inquiries, please contact us at [email protected] or visit our Contact Us page.
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Return Policy
If your purchase does not meet your expectations, we offer a return or exchange within 30 days of delivery.
Read our Return & Cancellation Policy
Discover the Chic Room Difference
High Quality Furniture at reasonable Prices
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Olivia White –
We are happy with our purchase. The quality is good and the seat is really comfortable, soft yet firm, so you do not sink into it. The back cushions provide good support, making it pleasant to read or watch TV. The fabric is very nice and of good quality. I hope it holds up well over time. Be aware that the chaise longue is quite small. I expected it to be bigger, but in the end, it is very nice this way.